Privacy policy

As part of its routine operations, WatchMeWin (WMW) collects and utilizes a range of personal data relating to identifiable individuals, including data about you. Because of this, WMW is subject to various legal and regulatory requirements that govern how personal data must be collected, processed, protected, and shared.

This Privacy Policy outlines how WMW safely gathers, stores, uses, processes, and shares both personal and non-personal information—this includes sensitive data—that we lawfully collect from you when you engage with WMW’s services.

By accessing and using WMW services, you are giving your consent for the collection, storage, processing, handling, and sharing of your personal information as outlined in this Privacy Policy. You also have access to tools and settings that allow you to manage how your data is used and shared. Full details of these controls are provided in this Privacy Policy. If you do not agree to these practices, you should not use, access, or interact with any services offered by Watch Me Win or any aspect of our platform.

We strongly encourage you to read this Privacy Policy together with our Terms and Conditions, as both govern your use of WMW services.

All references to “we,” “us,” or “our” throughout this document refer to WatchMeWin (WMW).

DATA CONTROLLER

The entity responsible for the management of your personal data is Betelgeuse Entertainment B.V., a company incorporated under the laws of Curaçao with registration number 158249. The company’s registered address is Emancipatie Boulevard Dominico F. "Don" Martina 31, Curaçao. For any questions or concerns regarding your data, you may contact us via email at [email protected].

WHAT DO WE COLLECT FROM YOU?

When you engage with our services at WatchMeWin (WMW), we may collect various types of personal information. This may include, but is not limited to, the following:

a. Your first and last name;

b. Your email address;

c. Your chosen username;

d. Your IP address;

e. Your phone number;

f. Technical data about the device(s) you use to access our platform, including other related technical details;

g. Data regarding how, when, and where you interact with WMW’s services;

h. Information provided when registering an account, creating or updating a user profile, setting preferences, subscribing to features, or completing transactions;

i. Insights from social media usage, if you've linked your social media accounts to WMW. This could include limited data from Facebook or other platforms—such as access to your friends list and other non-personal analytics—strictly in line with the terms and policies of those social networks, and only when necessary to deliver certain service functionalities;

j. Records of your deposits and withdrawals;

k. Any personal information you voluntarily submit while using our services;

l. Any personal information shared during communication with our customer support team;

m. Additional personal data that may be requested by WMW as part of Customer Due Diligence (CDD) procedures, in accordance with relevant legal and regulatory requirements.

WHY DO WE NEED THIS DATA?

Watch Me Win (WMW) processes your personal data in order to deliver the full functionality of its services, to fulfill legal requirements, and to pursue legitimate operational purposes that respect your individual rights. These purposes include data security, fraud prevention, anti-money laundering compliance, and marketing activities.

As a licensed operator, WMW is obligated to process personal data in accordance with a range of legal frameworks and regulatory guidelines. These include, but are not limited to, tax laws, anti-money laundering legislation, and other supervisory requirements established by relevant regulatory bodies.

Beyond these legal obligations, your data may be used by Watch Me Win for the following specific purposes:

a. To operate and deliver the services available on the WMW platform;

b. To provide you with personalized marketing related to the services you have used or may find interesting, such as promotional emails or in-site pop-ups featuring WMW updates and offers;

c. To maintain communication with users of WMW services;

d. To facilitate participation in interactive features, promotions, and tournaments;

e. To inform you of changes or updates to our services;

f. To enhance, refine, or adjust WMW's service offerings and internal policies;

g. To manage contests, bonus campaigns, and promotions, including participant outreach, entry evaluations, prize distribution, and applicable tax reporting;

h. For accounting, tax reporting, and compliance with legal obligations;

i. To manage billing and invoicing processes;

j. To fulfill statutory requirements, including measures to combat money laundering;

k. To personalize marketing content, advertising campaigns, and promotional offers—both on WMW’s website and across third-party platforms—using aggregated data insights;

l. To process and verify online payments;

m. To confirm your age and validate any other personal details as needed;

n. To configure, maintain, and manage your user account;

o. To carry out regulatory compliance checks as required by licensing conditions;

p. To monitor financial transactions in order to detect and prevent fraud and money laundering activities.

WMW may also engage in profiling of your personal data. This means we may use the information we’ve collected to tailor our communications and promotions to better suit your preferences and behavior.

However, it’s important to note that WMW does not use automated decision-making systems or algorithms that would impact your legal rights or any contractual obligations between you and WMW. For instance, we do not deploy automatic game-based offers based solely on your activity.

In compliance with licensing standards and responsible gaming practices, WMW actively monitors player behavior to help identify individuals who may be at risk of developing gambling-related issues. A specialized algorithm is used to estimate the likelihood of problematic gambling patterns based on unique player data. However, all actions based on this analysis are reviewed by human professionals—decisions are not made solely through automation.

HOW LONG DO WE KEEP YOUR DATA?

Your personal data will be retained by WatchMeWin (WMW) only for as long as is reasonably necessary to fulfill the purposes outlined in this Privacy Policy and to meet any legal or regulatory obligations. This aligns with WMW’s legitimate interest in providing the full functionality of its services while ensuring compliance with applicable laws and licensing requirements.

Certain regulations require that WMW retain personal information for a defined period even after you are no longer an active customer. These retention periods are dictated by law and are necessary for meeting specific obligations related to licensing and oversight. Once these periods expire, WMW will either delete your personal data securely or anonymize it so that it can no longer be associated with you. In cases where immediate deletion is not possible—such as when your data is stored in secure backup archives—we will isolate and protect that data from any further processing until it becomes possible to permanently remove it.

MARKETING PURPOSES

With your consent and in accordance with your communication preferences and/or lawful processing grounds, WMW may share certain personal data with trusted third-party marketing providers. This allows us to contact you via phone, email, push notifications, or SMS (sent by messaging service providers) to share news, updates, prize notifications, or promotional offers from WMW or selected partners.

You have full control over this type of processing. Consent can be adjusted at any time by navigating to your ‘My Account’ settings. If you require assistance or more information about modifying your preferences, our support team is here to help.

All marketing messages from WMW will contain clear instructions on how to unsubscribe from that specific type of communication. Once an opt-out request is submitted, please allow up to 48 hours for it to take full effect. Rest assured, your personal data will never be shared with unrelated third parties for the purpose of marketing their products or services without your explicit consent.

TELEPHONE CALLS

Telephone conversations with WatchMeWin (WMW) Customer Support may be recorded for quality assurance, staff training, security purposes, and to help resolve any questions or issues related to the service you receive.

COOKIES

WatchMeWin (WMW) and its authorized third-party partners (including advertising and analytics providers) make use of various tracking technologies such as cookies, web beacons, and similar tools to gather data. These tools help enhance and personalize your experience, optimize our websites and services, allow seamless access without repeated login credentials, understand how our services are used and what our users are interested in, determine if emails have been opened or acted upon, and ensure that you are shown advertising content that is relevant to your preferences.

● Where strictly necessary

These essential cookies and similar technologies retain your preferences such as language, search settings, or login status. WMW uses them to deliver a customized and functional experience based on your selected choices.

● For performance and analytics.

These cookies and related technologies help gather data on how users engage with our services. WMW relies on this information to enhance performance, identify areas for improvement in navigation and user interaction, and refine marketing initiatives. Analytics tools support us in understanding how users arrive at and move through our site and products.

● Targeting Cookies or Advertising Cookies.

These cookies monitor your browsing behavior in order to tailor advertising content to your interests. They track the websites you’ve visited and may share this data with advertising platforms or technology providers to help serve more personalized ads.

● Social media cookies.

These are activated when you interact with social sharing buttons or engage with WMW content on social media platforms—such as by clicking a ‘like’ button or linking your social account. The social network may log this data, and it could be used for advertising or targeting purposes.

To disable our use of cookies, you can configure your browser settings to reject cookies or alert you before a cookie is accepted. Be advised that turning off cookies might affect certain aspects of the services. WMW and its external partners may also use tracking pixels (web beacons) to collect additional information. Most browsers offer tools to remove stored data like local storage objects. Note that cookies and technologies classified as strictly necessary for the operation of our services cannot be disabled.

SHARING AND PROCESSING YOUR PERSONAL DATA

WatchMeWin (WMW) shares personal information securely with trusted third parties who assist in the operation, delivery, enhancement, integration, customization, support, and promotion of WMW’s services. WMW ensures that all collaborations involving personal data processing are governed by documented agreements that meet all legal requirements and contain the necessary terms and disclosures in accordance with applicable regulations.

WMW partners with third-party service providers to deliver key functions such as website and app development, gaming software, hosting, data storage, maintenance, backup solutions, virtual infrastructure, payment processing, analytics, and other essential services. These third parties may require access to your personal information to perform their responsibilities. This also includes software vendors, payment service providers, and other entities working in cooperation with WMW. Whenever such access is necessary, the providers operate strictly under WMW’s instructions, adhering to internal policies and data protection procedures to ensure your information remains secure at all times.

Where required by law, WMW may provide your personal data to law enforcement agencies or relevant public authorities. This may involve sharing your IP address and other relevant details in cases involving suspected unlawful behavior or fraudulent activity, including misuse of payment methods or when a security risk has been identified.

KNOW YOUR RIGHTS

You are entitled to exercise the following rights regarding your personal data:

1. The right to withdraw consent.

You may revoke any consent you have previously given. Please note, however, that this does not affect the legality of data processing that occurred prior to your withdrawal.

2. The right to be informed.

You have the right to receive clear and transparent information about how and why your personal data is being processed.

3. The right of access.

You may request access to the personal data we hold about you, including obtaining a copy of that data.

4. The right to rectify.

If any of your personal information is incorrect or incomplete, you can request that we correct or update it accordingly.

5. The right to be forgotten.

You may request the deletion of your personal data when there is no legal justification for its continued processing. Please note that this right applies only in certain situations, particularly where legal data retention requirements do not apply.

6. The right to restrict/object processing.

Under specific conditions, you have the right to object to or limit how we process your personal data—especially if the processing is based on your consent or our legitimate interest. However, if overriding legal grounds or regulatory obligations exist, we may be required to continue processing your data despite such a request.

7. The right to data portability.

You may request your personal data in a structured, commonly-used, and machine-readable format. You may also ask us to transmit this data to another organization, provided that the processing is based on your consent and conducted by automated means.

8. Rights in relation to automated decision making and profiling.

You have the right not to be subject to automated decisions that produce a significant effect on you. You may request human involvement, express your viewpoint, and contest any such decisions where appropriate.

9. The right to withdraw.

You always have the right to withdraw the consent you’ve given us for processing your personal data—particularly in relation to our marketing communications or any processing based on our assessment of legitimate interest.

POLICY CHANGES

WatchMeWin (WMW) may update this Privacy Policy from time to time. Any revisions made to the Privacy Policy will be published on this page, and if the updates are considered substantial, WMW will provide more prominent notification—such as a message displayed on the homepage, login screen, or via email. Previous versions of the Privacy Policy will also be retained in an archive for your reference. WMW recommends that you review the Privacy Policy regularly when using its services so you remain informed about how your data is handled and what steps you can take to protect your privacy.

If you do not agree with any amendments to this Privacy Policy, you are required to discontinue the use of WMW services and proceed with deactivating your account(s) as described above.